Thomas Mazzaferro – Chief Digital, Data, and Innovation Officer at Western Union
Companies increasingly rely on leaders with extensive digital and data experience for leadership purposes. Thomas Mazzaferro, chief digital, data, and innovation officer at Western Union has an impressive resume in this arena.
Formerly employed at HSBC as US Chief Data Officer and as JPMorgan Chase Executive Director of Credit Risk. His efforts have had an unprecedented global impact by revolutionizing how financial data is utilized globally.
Early Life and Education
Thomas Mazzaferro was born in 1953 and is an American jazz trumpeter, educator, and composer. He has performed at many acclaimed festivals and venues across the United States; recorded several albums; received critical acclaim; and currently resides in Nahant, Massachusetts.
Mazzaferro holds both his Bachelors and Master of Music Education degrees from the University of the Pacific. As an adjunct professor at California State University Stanislaus and San Joaquin Delta College.
Surviving are his wife, Phyllis M. Cutri Mazzaferro of Southold; three sons (John, Robert and Thomas); two grandchilden Kaitie and Michael; Gabriel Mazzaferro and Josephine Conklin of Greenport as well as two siblings Gabriel Mazzaferro and Josephine Conklin from Greenport. A funeral will take place at St Patrick R.C. Church in Southold on Oct 8 at 10 am.
Thomas Mazzaferro has made an incredible mark in the financial sector. As former chief digital, data, and innovation officer at Western Union, Thomas was well known for his pioneering approach to fintech as well as adept data analysis abilities.
He has played a vital role in shifting the company towards greater customer-focus, including initiatives like using data to guide next-gen product development and consolidating 35 data warehouses onto Snowflake that have produced significant cost efficiencies.
As US Chief Data Officer at HSBC, he led efforts to develop and implement AI/ML models to enhance customer experience. Prior to that he served at JPMorgan Chase where his roles included Business Unit CFO, COO of Technology and Credit Risk Executive Director.
Achievement and Honors
He has made numerous significant contributions in the fields of analytics and data management, and is often sought-out to speak at conferences. Additionally, his articles have been published in academic journals; and he has received several commendations and awards for his achievements.
He currently holds the Chief Data Officer role at Western Union and joined in February 2020 from HSBC, where he had served as US Chief Data Officer tasked with creating and overseeing their data ecosystem.
Mazzaferro combines his impressive professional career with being an active jazz musician, winning critical acclaim as both composer and arranger for big band releases – most recently featuring on SF Jazz Collective Pianist Edward Simon’s Bird at 100 release to commemorate Charlie Parker’s centennial year of birth.
Thomas Mazzaferro is an award-winning jazz trumpeter and educator. Additionally, he specializes in film direction for music videos and commercials through Mazz Appeal LLC in Tampa Bay, Florida – his award winning full-scale video production company.
He is married and has three children: wife Phyllis M Cutri Mazzaferro of Bolivar, Ohio; sons Michael Mazzaferro and Christopher Mazzaferro; daughter Christine Mazzaferro; as well as three cherished grandchildren Justin Ashley Merrick and Zachary Merrick all hailing from Ohio.
He is known to reside at 119 Brian Street in Mingo Junction, Ohio 43938; 35 Palmer Road in Morris, Connecticut 06763; 75 Hampshire Court in Cheshire, Connecticut 06410 and 8 Desmond Drive Nahant Massachusetts 01908. However, these addresses may no longer be valid due to privacy regulations and may no longer be up-to-date.
At Western Union, Tom manages data, marketing, loyalty, enterprise messaging, pricing and banking technology across 200 markets and millions of customers. Prior to his current role, he served as Head of Retail Stress Testing at HSBC before becoming US Chief Data Officer.
Mazzaferro brings with him extensive expertise in using cloud platforms, implementing real-time decision engines and running machine learning models to optimize data management efficiencies. Financial institutions seeking to enhance their digital and data capabilities will find him an invaluable ally.
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